Refund policy

Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original condition.
• All original packaging, tags, and labels must be intact.
• The return request must be made within 7 days of delivery.
• Proof of purchase or order number is required.

For hygiene and safety reasons, used gear, worn gloves, mouthguards, wraps, and protective equipment are not eligible for return unless the item is defective.

Non Returnable Items

The following items cannot be returned or exchanged:

• Items that show signs of use or damage caused by misuse.
• Clearance or sale items unless received damaged or defective.
• Customized or personalized products.
• Items returned without original packaging.

Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos of the issue.

Once verified, we will offer one of the following solutions:

• Replacement of the item
• Store credit
• Refund (where applicable)

Return Process

To initiate a return, please follow these steps:

Email us at support@qnbsports.com with your order number and reason for return.

Our team will review your request and provide return instructions.

Once approved, ship the item back to the provided address.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• Shipping charges are non refundable

Processing times may vary depending on your bank or payment provider.

Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please contact us within 7 days of delivery. Any price difference will be adjusted accordingly.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

• Check your bank or payment provider first
• Contact your credit card company as processing times may vary
• If the issue persists, contact us at support@qnbsports.com

International Returns

For international orders, return shipping costs, customs duties, and taxes are the responsibility of the customer. QNB Sports is not responsible for delays or losses during international return shipments.